Get Found Online

Do You Panic When Facebook Goes Down?

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If you’re a basic Facebook user and find that dreaded “Maintenance” or “Page cannot be displayed” message when logging onto the site, you might get a bit frustrated after multiple attempts to refresh. However, you’ll ultimately just go over to YouTube or Twitter to bide your time. Though what if you’re a marketer using Facebook? […]

Mobile Marketing

5 Jobs for Tomorrow’s Customer Service Team

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Last summer, I wrote an article for InBlurbs called “5 Jobs for Tomorrow’s Marketing Team” that explored how trends in marketing will affect recruiting and staffing in the future. The post received so much feedback, we decided to revisit the idea this year through the customer service lens. I rallied some of the biggest names […]

Real-Time Brand Massaging

The REAL ESTATE market + VIDEO

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Global Purveyors + Marketers in the Real Estate realm are plentiful on the Internet. They market avidly on the Internet + on the Social Media sites So what sets them apart ? I would say the key factor in attracting Buyers on the Internet, is in the Marketing Techniques + Strategies they use + implement. […]

inbound marketing

HEALING online with VIDEO

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There are millions of Healing Practitioners around the globe, with much to offer the world in terms of healing, training + moving forward, but many are struggling to put food on the table in these economic climes. Most Medical Aid Funds do not support, nor include most of the Wellness industry in their Medical Aid […]

Online Reputation

The Debate Results: Will Technology Kill the Call Center?

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Last month, I told you about an upcoming online debate called: “Will Technology Kill the Call Center?” Research firm Software Advice moderated the event earlier this month with a panel of call center and customer service technology experts from IntelliResponse, Drumbi, Avaya Inc. and Etech Global Services. The 45-minute discussion was hosted in a Google+ Hangout […]

Online Reputation

Will Technology Kill the Call Center?

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Customers love instant gratification of call-in service. Until recently, that’s what phone service got them. But these days the majority of people have tired of extended holding, automated prompts, unhelpful agents and getting lost in a sea of transfers. Couple this with new technologies for better, faster self-service and you’ve got a change a brewing […]