Advanced Content

Why Everybody Loves Infographics

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What exactly are infographics? Infographics are graphic visual representations of information, data or knowledge intended to present complex information quickly and clearly. Infographics can improve cognition by utilizing graphics to enhance the human visual system’s ability to see patterns and trends and this is what made them a powerful marketing tool for businesses. Infographics are […]

Advanced Content

On the web you are what you publish… What are you?

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Content and social media have become successful ways to get attention from future buyers. Content creation, marketing and content distribution in social media are proven ways to make interested people aware of your business. Millions of businesses competing for paying customers and it have become a difficult task for most of them to stand out […]

Online Reputation

The Debate Results: Will Technology Kill the Call Center?

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Last month, I told you about an upcoming online debate called: “Will Technology Kill the Call Center?” Research firm Software Advice moderated the event earlier this month with a panel of call center and customer service technology experts from IntelliResponse, Drumbi, Avaya Inc. and Etech Global Services. The 45-minute discussion was hosted in a Google+ Hangout […]

Online Reputation

Will Technology Kill the Call Center?

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Customers love instant gratification of call-in service. Until recently, that’s what phone service got them. But these days the majority of people have tired of extended holding, automated prompts, unhelpful agents and getting lost in a sea of transfers. Couple this with new technologies for better, faster self-service and you’ve got a change a brewing […]