Social Listening Strategy | inBlurbs Inbound Marketing Agency

The Social Media marketing return on investment is a major factor why businesses choose to step into social media marketing and the two communications here.

Social media has proved in the past years that it can bring positive ROI when done right. Some successful examples are Intrepid Travel, Easy Lunch Boxes, SnapRetail just only to name some of them.

As businesses understand that social media is no short term sprint than more something like a marathon they engage with more diligence to plan their steps to reach a long term ROI.

Successful brands look at social media engagement as a plant which needs to be cultivated over the time to grow to an unlimited range.

BzzAgent has discovered that about 61% of brand advocates would buy products up to one year after social media campaign has expired. This proves that social media marketing and two way communication lasts longer than ordinary one marketing blasts from yesteryear.

This does not mean that social media has become a “push the button cash machine”. Not every campaign will be successful. But like everything on the planet the volume of activities and their step by step improvement ensures a growing success.

This does not mean that brands should fire one campaign behind another. This means that a brand should carefully listen to its audience. When they listen carefully their audience will tell them which campaign could be appreciated to become a possible success story.

In the mean time a human and authentic communication should be the priority.

A good way to start a smart dialogue is to ask open questions. To ask the audience about their opinion about services and products will open discussions where a brand get the opportunity to respond in a professional, authentic and human way.

No matter if there are critics or praise. Every feedback is a chance to showcase the brands standpoint and get in touch with the recent or future customer.

Brands that listen to their audience and improve products and services to fit their audience’s needs are one step from that to be the long term winners. The growing trend for custom products proves this. The one size fits all strategy does not work anymore this is for sure!

Any business can use social media as a source of unfiltered information and as powerful business intelligence tool to predict trends, for support and product development.

The others who do not will be left behind, and they deserve to vanish because they do not care a shi* about their audience and never have. Social media also points this out and separates the good from the bad once.

In this new world the customer B2C and B2B wins and the brands who care. And that’s good!

Infographic: B2B Social Media Marketing

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Did you sometimes think about how would it be to increase revenue and profits by being much quicker with product and services development than your competition?

When was the last time you and your business have been ahead of the trend curve?

What would you do to have such a tremendous competitive advantage which enables you to produce products and to create services your buyers demand and want to buy, always and repeat this again and again?

Yes, you would appreciate this advantage and do all the best you can to profit from it. Who wouldn’t?

But the fact is that most businesses are not willing to go the extra mile to achieve this kind of long term success. They simple stay in their comfortable zone and think if they do not take advantage of any new opportunities or technologies than they lower their risks. But the opposite is the sad fact.

I know it, because these are information I have discovered from many conversations of which I had with businesses. These businesses will fail in the long term there is no question!

A small percentage of businesses are willing to go the extra mile and use new technologies and opportunities when they appear. These businesses will be the winner in the future for sure!

One important part of success is the ability to listen and learn!

If you are able to listen than you are able to learn and you will develop yourself and your business to the next higher profitable level.

When you listen to conversation you become aware of new information, technologies and what your recent and future customers think about you and your business.

1. Do you know and do you listen what recent and future customers think about you and your business?
2. Where do you listen?
3. Did you improved your support, developed products and services to solve the target audience demand yet?

If not than I give you some good reasons why you should do:

• In social media people discuss open about their needs and are willing to give more personal information [develop buyer personas to better identify your audience].

In blurbs buyer personas analysis sheet

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• They complain open and want to be taken serious and you can show them that you care
• They give you suggestions for product and services improvements
• You can see upcoming trends, the potential volume and tailor your products and services to fit these trends and to reach those customers who are in demand for such products and services

Infographic: Social Media in Small Business

This is like you personal crystal ball which shows you the future. All this is simply done by listening and engagement in social media.

You decide about your business success for 2012 and nobody else, not your competition, not the economy and not your forefathers! No excuses take action and step into conversations on social media.